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Passenger's Air Travel Complaints Have Surged By Almost 270 Percent Since The Pandemic
According to new data released by the Department of Transportation, there has been an increase in airline passenger complaints. This summer was one of the most chaotic travel seasons, with thousands of flights being canceled or delayed.
There was an increase of almost 270 percent when compared to June 2019. When compared to last year, there was a 40 percent increase.
Related: Air Canada Flight Crew Had A Whole “Photoshoot” While Flight Was Delayed
Thousands of complaints
In June alone, there were almost 6,000 complaints to the Department of Transportation. That number increased by 35% from May.
Secretary of Transportation Pete Buttigieg recently issued a letter to airlines calling the cancellations and delays unacceptable.
Airlines received complaints as they increased their capacity to meet the travel demands. To help avoid delays and cancelations, airlines started getting rid of routes from their schedules.
The DOT has plans to prepare travelers on what to do if their flight is delayed or canceled. They will release a tool that explains “the services or amenities that each of the large U.S. airlines provides” when flights are delayed or canceled due to the airline.
Related: More Protections May Be Coming For Travelers In Need Of Flight Refunds