As reported by The Independent, she mentions she’s had issues flying before but not as severe as Bamboo Airways, “this is the first time I’ve ever been asked to sign something to say they wouldn’t emergency land or the first time they have asked me to leave the flight.”

In a statement from Bamboo Airways they wrote, “As a service provider, Bamboo Airways is very sorry that the experience of passenger Abbie Tomlinson on flight QH24 Heathrow to Hanoi on 9 October 2022 was less than satisfactory. Upon receiving a notice from passenger Abbie Tomlinson about her severe allergy to nuts, we checked the policy and consulted with experienced partners at Heathrow airport.

“Not only the physical nuts but also other types of nuts, such as cooking oil and sauces made from nuts, etc., could also harm.

“In addition, this was a 12-hour long-haul flight, and we had to serve meals to the passengers on board to ensure their health and privileges.

“Therefore, we recommended that passenger Abbie Tomlinson reschedule to another flight with a more deliberate preparation for meals to ensure her absolute health.

“However, passenger Abbie Tomlinson expressed her request to make the flight. Therefore, we gave her a waiver form to sign, which is generally applicable to passengers with special health requirements.

“In the waiver, we are committed to supporting changing seats for passenger Abbie Tomlinson to the last row and not serving nuts in her meal. Passenger Abbie Tomlinson signed the waiver to use the aforementioned inflight meal.

“During the flight, Bamboo Airways’ crew took special care of passenger Abbie Tomlinson, regularly checking to ensure she was okay. Throughout the journey, we did not receive any complaints or requests for medical assistance from passenger Abbie Tomlinson.”

The spokesperson added that it’s Bamboo Airways’ “service signature” that flight attendants “constantly interact with passengers with a smile to show a sense of hospitality and welcome”.

They said: “We deeply regret that differences in culture and communication may have led passenger Abbie Tomlinson to misunderstand that our staff acted disrespectfully upon her allergy notation.”

The airline said it is working with Dr. Tomlinson “for mutual understanding and giving support to our very best”.

“We value our passengers, and exceptional service is always our priority,” they concluded.

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