The recent outage that impacted countless companies on a global scale is not over. This tech outage has had a disastrous impact on the travel industry. While many businesses are in the process of recovering their losses and customer trust, there are many barriers to accomplishing this goal.
Shortly after the outage occurred, thousands of flights were canceled or delayed. This has been a problem for travelers who need to get to their destinations safely and efficiently. Fliers hope that airlines soon recover from the global outage. Although efforts to carry on flight services have continued, airlines are struggling to recover from the global outage. Here is what has been going on in the aviation industry since the technical outage that occurred last week.
Updates On The Global Outage
Many air passengers have taken to social media to explain the turmoil they have endured during the global outage, sharing personal accounts of their travel disruptions. This unfiltered perspective shows how slow the progress has been since the outage started a domino effect across industries and airlines.
There have been some positive developments, like how many airlines are having a good response to the issue. These airlines are the ones that are minimizing delays and cancellations. They are also the airlines that got their systems systems back up in a timely and seamless manner. While there is still a strain to recover from the global outage, it’s not the experience of every airline, which has been made clear online by countless fliers.
Much to the surprise of travelers, one beloved airline is having the hardest time recovering. It is also the airline that is receiving a bulk of the negative feedback for their emergency response. Delta Air Lines, often thought of as one of the top U.S. carriers, has been struggling for days to get its operations back in order. Delta Air Lines flights make up the majority of the cancellations, which shows that it is struggling to recover from the global outage. On Monday, the carrier (and its affiliates) accounted for about two-thirds of the cancellations worldwide.
After Delta, United Airlines is a runner-up for the worst recovery. Since the outage, United has canceled around 1,500 flights. The difference between the two is that on Monday, United started performing better with only 17 flights canceled at about midday.
The Timeline For Complete Recovery
According to statements made by Delta Air Lines, passengers who are loyal to the carrier should expect a good bit of delay until things are back to normal. It could be a few more days before the IT reboot is complete, operations are up and running, and, ultimately, for the airline to fully recover from the global outage. This delay is due to the airline having a majority Windows-based IT system.
Travelers should take note that the tech difficulties are concentrated at Delta’s biggest hub, Hartsfield–Jackson Atlanta International Airport. Most airlines got back to semi-normal operations by Monday, but have not issued perks like the travel voucher from Delta. The airlines that have seen the quickest recovery include Spirit Airlines, American Airlines, Frontier Airlines, and Allegiant Air.
