The global outage on Thursday, July 18 has made waves in the aviation industry. It brought the world of travel to a standstill and struck fear into many confused and frustrated fliers. The recent computer outage has impacted many different industries. As a result of this worldwide impact, airlines have scrambled to recover from the devastating fallout.
With significant flight delays and cancellations, there is much to be fixed while the world tries to pick back up. One of the airlines at the forefront of the effort to reimburse their loyal customers is doing something about the aviation situation. Here is what fliers should know about Delta Air Lines issuing travel vouchers and if they can utilize this offer.
Delta’s Recovery From The Outage
Since last week’s outage, Delta has seemingly struggled to deal with the complications. The Crowdstrike update malfunction tied to Microsoft has not yet been resolved. While the airline has attempted to get operations back up and running, several issues continue to put a wrench in the plan. The airline has had to deal with continuous flight cancellations. Already, Delta has had upwards of 3,500 flights scrubbed.
The airline’s first problem was the occurrence of such a wide-sweeping shutdown on one of the busiest travel weekends of the summer. With increased numbers of fliers booked, the recovery time has been elongated. Thousands of passengers remain in limbo and need assistance. As a result, the airlines’ ability to re-accommodate fliers is a bit limited. Those impacted will be happy to hear that since this inconvenient discovery, Delta is issuing travel vouchers.
How The Vouchers Work
Only certain fliers can take advantage of Delta’s travel voucher offer, namely, people who were impacted by the outage. If travelers have to make a change to their itinerary due to cancellations, they can redeem the travel vouchers. Delta’s travel vouchers are also available for a short time. They must be used before the end of the month. This will hopefully allow people to get to where they need to go as quickly as possible.
Customers can rebook their flight one time. The travel waiver offers fliers the chance to have the difference of their new fare waived. If people rebook their travel by July 28, they are in the green. One of the catches is that travelers can’t just book a first-class ticket and Delta foots the bill. For example, if their old (and canceled) flight was a basic economy fare, fliers will have the opportunity to book a new flight of the same cabin type.
