American Airlines misplaces a passenger’s $22,000 wheelchair during a flight from Los Angeles to Orlando, with a layover in Miami. Xavi Santiago told her story on TikTok which has gone viral over the weekend to over 272,000 views. Apparently, the airline forgot to put the electric wheelchair on to the plane at her initial departure.

Upon arrival to the layover city of Miami, was when she found out her chair did not make it there with her. However, she was reassured that her chair would be in Orlando on the following flight. The airline offered Santiago a manual wheelchair in the meantime. Where they also failed to produce in a timely fashion. By the end of the whole ordeal, Santiago and her wife waited 5 hours at the Orlando airport for her wheelchair to arrive.

@xxavisantiago
Shout out to @American Airlines for losing my power Wheelchair, giving me the runaround, and stranding me at baggage claim with no way to move #disabilitytiktok #travel
♬ original sound – Xavi Santiago