When asked to make a statement, a spokesperson for Ryanair did not hold back. The spokesperson stated, “This passenger was correctly denied travel as her passport did not meet the entry requirements for travel to the EU (Spain).

“Once advised by our handling agents in London Stansted that she was not permitted to take this flight to Spain with her two children, the passenger advised our handling agents that her sister-in-law was also taking the same flight and could accompany her two children on the flight.

“Her sister-in-law returned to the airport terminal to collect this passenger’s two children, and accompanied them on the flight to Palma.

“This passenger’s claim that the staff did not make rigorous checks to allow the children to fly without her is completely false. This passenger – the children’s parent – directly authorized her sister-in-law could accompany them.”

“At no time were these children unaccompanied and as the permission was provided directly from the children’s parent, they were permitted to travel with the passenger’s sister-in-law.”

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