These Are The Airlines That Best Serve Passengers With Limited Mobility
Photo Credit: Getty Images

Photo Credit: Getty Images

These Are The Airlines That Best Serve Passengers With Limited Mobility

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Brunno Braga
Brunno Braga Sep 7, 2022

Choosing the right airline that meets the demands of passengers with limited mobility is not easy. According to the Centers for Disease Control and Prevention, over 13% of U.S. adults have mobility disabilities. It means significant trouble walking or climbing stairs. It requires mobility aids, such as wheelchairs or scooters when traveling through airports or boarding flights to help passengers with limited mobility.

Since 1986, the Air Carrier Access Act has required airlines to provide equal access to passengers with disabilities. The responsibilities include the airlines’ handling of wheelchairs and scooters during boarding and deplaning.

A new study by Bounce analyzed data from the Air Travel Consumer Reports for the first quarter of 2022 to rank popular airlines based on how often they mishandle wheelchairs and scooters.

The researchers collected information from the Air Travel Consumer Reports for the first quarter of 2022 to rank airlines. It was based on how often they mishandle wheelchairs and scooters.

According to Bounce, seventeen airlines were ranked based on the percent of wheelchairs and scooters mishandled. An item is considered mishandled when a customer files a formal complaint after a flight. 

The total number of wheelchairs and scooters mishandled in the first quarter of 2022 was 2,894 out of 195,965, or about 1.5 wheelchairs per 100 boarded. The numbers displayed are rounded to the first decimal point.

Spirit Airlines

Spirit Passenger
Spirit Airlines

Total wheelchairs/scooters mishandled: 132 (4.8%)

Total wheelchairs serviced:2,724

American Airlines

American Airlines
American Airlines

Total wheelchairs/scooters mishandled: 495 (2.0%)

Total wheelchairs serviced: 24,562

Frontier Airlines

Frontier Airlines
frontier

Total wheelchairs/scooters mishandled: 132 (2.0%)

Total wheelchairs serviced: 6,643

Hawaiian Airlines

mixmotive/ Getty Images

Total wheelchairs/scooters mishandled: 35 (1.5%)

Total wheelchairs serviced: 2,396

Southwest Airlines

(Photo by Joe Raedle/Getty Images)

Total wheelchairs/scooters mishandled: 588 (1.3%)

Total wheelchairs serviced: 44,030

Alaska Airlines

csrwire.com

Total wheelchairs/scooters mishandled: 93 (1.3%)

Total wheelchairs serviced: 7,088

United Airlines

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Ralf 1403

Total wheelchairs/scooters mishandled: 303 (1.2%)

Total wheelchairs serviced: 25,990

Delta Air Lines

Delta passenger
@doondevil via Twenty20

Total wheelchairs/scooters mishandled: 395 (1.0%)

Total wheelchairs serviced: 41,393

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