A recent announcement by United Airlines stated that the company is using new means to inform travelers about their flights and any impending complications. More specifically, they are using generative artificial intelligence to provide live updates and keep travelers in the loop.
This update is a tool that will help the airline communicate how weather (distant or nearby) impacts the timing of flights. It will also make it easier for the airline to explain other delays. Here is everything travelers need to know about the new technology and how it works with flight delays.
New Flight Delay Alerts
United’s new feature leverages generative AI and live radar maps to keep travelers informed of any delays impacting their journeys. The airline is committed to providing clear explanations for delays, which can be caused by inclement weather, mechanical issues, or airport congestion. Live radar maps from the flight tracking platform FlightAware enhance this feature.
This new feature was tested around the Fourth of July, a period of high travel traffic. With summer being a popular time for flying, the introduction of this feature is timely. It coincides with the start of the Atlantic Hurricane season, ensuring travelers stay informed with real-time travel alerts. These alerts can help travelers better understand the reasons behind any flight delays they may encounter.
What The Updates Mean For Travelers
While the specific reason for a delay may not be of primary concern to travelers, receiving updates about flight delays is beneficial. These updates can help them navigate reaching their destination on time or arranging alternative transportation. Travelers can also receive real-time notifications about gate changes, boarding times, and aircraft swaps. This feature aims to enhance seamless communication between the airline and its passengers.
Travelers can also access links that provide weather maps in the airline’s app under flight status updates. Another display that United will provide is radar maps in the gate area. These will provide more information on delays caused by weather.
In addition to the updates of last year, which allowed customers to rebook flights in the case of significant delays, this feature will come in handy. Travelers can also utilize United’s app. The app has a navigation feature that works inside airports. This means travelers can get to their gate more efficiently, whether or not they are figuring out a flight delay.
