Hotels can be a hit or miss. Nothing is worse than arriving at your hotel after a long day of travel and being dissatisfied with the room. Many people try to deal with their issues about their hotel room instead of complaining, which has us wondering: when do you turn down a hotel room and where do you go from there?
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Reasons to say no
Dirty room
If a room is visibly dirty, head to reception and request a new room. Many hotels are sanitizing their properties more than ever since the pandemic, so if your room is dirty, or has a foul smell, don’t stay in it.
Dangerous
If you feel unsafe in a room, here’s your chance to request a new one. Unsafe conditions could look like tight spaces for travelers who are claustrophobic, on a high floor for those who are afraid of heights, etc.
Unnecessary noise
If your neighbors are keeping you awake all night and disturbing your peace, call reception and request a new room. This also goes for rooms that are near elevators or public spaces.
What to do if the hotel doesn’t fix the problem
You don’t have to completely leave a hotel if something with your room isn’t right. The hotel most likely wants a chance to make things right. Have a conversation with the receptionist, let them know your grievances, and request a new room.
However, if the hotel does not come through, you may have to leave. The best way to check out early is to speak with the manager, and let them know what is happening and that you will be checking out early. The manager may try to fix the problem again and offer you a new room. If not, the hotel can recommend other properties in the area.
Don’t be afraid to request a refund for the unsatisfactory service.
Document everything
Be sure to take videos and images and write down whom you speak with at the hotel. This information is vital if you have to send emails to the hotel’s management or your credit card company for reimbursement.
How to find great hotels
To ensure you don’t have these types of issues, do your research. Make sure to read reviews and look at images of rooms on the hotel’s website and social media.
Finding a travel agent is also a great option if you don’t want to book everything yourself.
At the end of the day, use your judgment, and don’t be hesitant to communicate your issues with your room. After all, it’s your money that’s being spent.
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