Dallas Fort Worth International Airport (DFW) is rolling out a new contactless experiment that could be a game-changer for your experience in the airport.
This contactless trial comes amid the worldwide health crisis that has the travel industry finding creative ways to prevent the spread of the coronavirus.
The airport is working with American Airlines – whose home base is DFW – to roll out touchless technology, including self-check-in for luggage, and hands-free sinks, soap, flushing toilets, and paper towel dispensers, which will be equipped with sensors to alert workers when supplies are low in the restrooms.
The touchless technology is currently being developed by Infax Inc and is expected to be ready by the end of July, according to Skift News.
“Whatever the new normal […] it’s going to be more and more around self-service,” Sean Donohue, chief executive of Dallas-Fort Worth International Airport (DFW), told Reuters, adding that one of the biggest “complaints receive are restrooms.”
Data from the travel analytics firm Cirium shows that DFW is one of the world’s busiest airports, attributed to the fact that American Airlines’ strategy of operating through the pandemic involves flying through its Texas hub.
More than 114,000 customers went through DFW on July 11, an increase from a reported 10,000 per day in April.
In addition to touchless technology, DFW airport is testing new technology that provides better sanitization thanks to ultraviolet technology that can kill germs before they circulate into the HVAC system.