Travel News

TripAdvisor Apologizes After Deleting Warnings About Resort In Mexico

By Travel Noire

Share

TripAdvisor is apologizing for repeatedly deleting a hotel review written by a woman who said she was sexually assaulted at a resort in Mexico.

One day after The Journal Sentinel of Milwaukee published an investigative piece about TripAdvisor’s review censoring policy, the travel website company has issued a statement to apologize to one of the women featured in the article, and has pledged to be more transparent about reviews and properties that could pose a safety hazard for potential travelers.

The review, which was posted seven years ago after a woman says she was raped by a security guard at the Iberostar resort in Riviera Maya, Mexico, in 2010, was deleted at the time because it violated a TripAdvisor rule that reviews must be “family friendly” and G-rated. In the piece by The Journal Sentinel, other TripAdvisor users tell similar stories of having their reviews removed because they violated the G-rated policy or because the website claimed the accounts were second-hand information.

Related: Is Solo Travel Safe?

In a statement from TripAdvisor, the company pledged to use this experience to help better serve their users:

“In order to better inform consumers and provide them with even more information about their travels, TripAdvisor is creating a “badge” notification to apply to businesses to alert consumers of health and safety or discrimination issues at that business reported on within the media or other credible sources of information.”


The rollout for the “badge” notification feature has yet to be announced.

Share
Travel Noire

Travel Noire

A platform of cultivated insights from a global community of black travelers.

Want more?

Get exclusive, unpublished tips from Travel Noire's CEO to help you get off the beaten path, into the hearts of locals and onto a better, more cultured life.

11 Safety Tips For The Female Business Traveler

11 Safety Tips For The Female Business Traveler

More women are landing roles that require them to travel. However, their employers are failing to provide them with the information and tools to stay safe.   Many women are skeptical or hesitant to travel for business due to safety concerns. In fact, it was reported that 83 percent of women have encountered one or […]

DeAnna Taylor

5 Travel Scams And How To Avoid Them

5 Travel Scams And How To Avoid Them

International travel among millennials is on the rise. As the number of tourists visiting foreign countries increase, so does the opportunity for scam artists to try and finesse you out of your hard-earned cash.   We’ve found five of the most common travel scams and to help you avoid becoming a victim.   Being offered […]

DeAnna Taylor

3 U.S. Travel Advisories You Should Know About

3 U.S. Travel Advisories You Should Know About

If you’re planning a trip abroad, one of the first things you should consider is whether your destination has a travel advisory for U.S. travelers. Conditions in countries can change at anytime, so it’s important to stay up-to-date with the latest for your safety and to map out a contingency plan.   Here’s what you […]

Mitti Hicks