Home

TripAdvisor Apologizes After Deleting Warnings About Resort In Mexico

By Travel Noire

Share

TripAdvisor is apologizing for repeatedly deleting a hotel review written by a woman who said she was sexually assaulted at a resort in Mexico.

One day after The Journal Sentinel of Milwaukee published an investigative piece about TripAdvisor’s review censoring policy, the travel website company has issued a statement to apologize to one of the women featured in the article, and has pledged to be more transparent about reviews and properties that could pose a safety hazard for potential travelers.

The review, which was posted seven years ago after a woman says she was raped by a security guard at the Iberostar resort in Riviera Maya, Mexico, in 2010, was deleted at the time because it violated a TripAdvisor rule that reviews must be “family friendly” and G-rated. In the piece by The Journal Sentinel, other TripAdvisor users tell similar stories of having their reviews removed because they violated the G-rated policy or because the website claimed the accounts were second-hand information.

Related: Is Solo Travel Safe?

In a statement from TripAdvisor, the company pledged to use this experience to help better serve their users:

“In order to better inform consumers and provide them with even more information about their travels, TripAdvisor is creating a “badge” notification to apply to businesses to alert consumers of health and safety or discrimination issues at that business reported on within the media or other credible sources of information.”


The rollout for the “badge” notification feature has yet to be announced.

Share
Travel Noire

Travel Noire

A platform of cultivated insights from a global community of black travelers.

Want more?

Get exclusive, unpublished tips from Travel Noire's CEO to help you get off the beaten path, into the hearts of locals and onto a better, more cultured life.

Flight Deal: Fly To Puerto Vallarta, Mexico For Only $256

Flight Deal: Fly To Puerto Vallarta, Mexico For Only $256

Multiple airlines are currently competing with prices for flights to Puerto Vallarta, Mexico. You can fly from Washington, D.C. to Puerto Vallarta for as low as $256 roundtrip. The low-priced flights can be found on American Airlines, United Airlines, and Delta. The promotion is valid for travel from April through the fall. You can use Google […]

DeAnna Taylor

Visit The 7 Wonders Of The World While Contiki Pays Your Rent

Visit The 7 Wonders Of The World While Contiki Pays Your Rent

The Seven Wonders of the World are often at the top of many people’s bucket travel lists, and for good reason. Often described as the seven most impressive constructions known to man, the “Wonders” are epic and awe-inspiring to anyone that’s had the opportunity to see them first-hand. If it’s always been a dream of […]

Leah Freeman-Haskin

This Traveling Chef Uses Comfort Food To Connect Cultures

This Traveling Chef Uses Comfort Food To Connect Cultures

Santana Burriss is from Charlotte, North Carolina by way of Atlanta. The New York-based traveling chef has been cooking professionally for five years. We spoke with him via email about his career and how he brings cultures together through food.   Travel Noire: How did you get your start in the culinary industry? Santana: Back in Atlanta, […]

DeAnna Taylor