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Woman Falls Asleep During Flight And Wakes Up Alone In A Dark, Parked Plane
Air Canada officials said they are looking into how crew-members missed a passenger left behind on the plane.
The airline is responding after a woman said she woke up all alone on a “cold dark” aircraft after a flight to Toronto earlier this month, as reported by the Associated Press.
“I think I’m having a bad dream bc like seriously how is this happening!!?!” Tiffani Adams said in a June 19 Facebook post sent by her friend, Deanna Noel-Dale.
The airline confirmed that the incident took place but declined to comment on its disembarking procedures or how the passenger may have been overlooked.
“We are still reviewing this matter so we have no additional details to share, but we have followed up with the customer and remain in contact with her,” Air Canada told the Associated Press.
Adams stated that when she woke up, she tried to call Noel-Dale to explain the situation but her phone died and she was unable to charge it because the power on the plane was off.
After her attempts of gaining someone’s attention to signal for help, including using what she called “walky-talky things in the cockpit” and shining a flashlight out the window failed, she unbolted a cabin door.
From there she leaned out of the aircraft and called over a ground crew who eventually helped her out.
The passenger wrote that Air Canada personnel asked if she was okay and whether she would like a limo and hotel, but she declined the offer.
She said airline representatives apologized and agreed to launch an investigation.
“I haven’t got much sleep since the reoccurring night terrors and waking up anxious and afraid I’m alone locked up someplace dark,” she wrote.
Air Canada said in a Facebook response to the post that it was surprised to hear the story and “very concerned,” asking Adams to send a private message with her flight details.
“We’ll take a look into it,” the airline wrote.