A Turkish flight attendant found a snake head in their inflight lunch meal. The SunExpress cabin crew member recorded the horrific find and shared it online – prompting an immediate response from the airline. The incident comes after multiple complaints by the staff about receiving beetles and snails in their in-flight food. SunExpress – based in Turkey, and flies across Europe and the Mediterranean – said the state of food is “absolutely unacceptable…and a detailed investigation has been initiated on the subject.”

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Sancak Inflight Services – the catering services to the airline – claims the snake head was added into the dish at a later date. They said in a comment: “SunExpress Airlines is a valuable client in our country and a popular airline in Europe, which recently decided to further expand its fleet and route network. We did not use any of the foreign objects that were supposedly in the food when cooking (due to the technical and thermal conditions used in the in-flight catering facilities). Food is cooked at over 500F.”

The response:

SunExpress shared in a statement: “It is our top priority that the services we provide to our guests on our aircraft are of the highest quality and that both our guests and employees have a comfortable and safe flight experience. Until the research process in question is concluded, all preventive measures and actions, including stopping the supply of the relevant product, have been taken immediately.”