Hopes of improved passenger behavior after the lifting of mask mandates and the resumption of travel have been shattered. A recent analysis by the International Air Transport Association (IATA) has revealed a staggering 37% increase in unruly passenger incidents in 2022 compared to the previous year.
The IATA’s global study paints a concerning picture, with non-compliance, verbal abuse, and intoxication being the most common reported incidents. The top non-compliance issue highlighted by the IATA is smoking cigarettes, vapes, and “puff devices” in the cabin or lavatories. This dangerous behavior poses a significant risk to the safety of all passengers and crew on board.
Other notable violations include failure to fasten seat belts when instructed and exceeding carry-on baggage limits. Consuming personal alcohol on board also made the list. These incidents disrupt the travel experience for fellow passengers and burden flight attendants with the task of managing these unruly behaviors.
Violence On Planes
Incidents of unruly passenger behavior soared in 2022, according to the IATA. The report indicates that there was one unruly incident for every 568 flights last year. This marks a significant increase from one incident per 835 flights in 2021.
Unfortunately, this year shows no signs of improvement. Just as the report was released, a flight traveling from Paris to the United States was diverted to Canada due to a disruption allegedly caused by an intoxicated male passenger. The incident serves as a stark reminder of the ongoing challenges airlines and passengers face.
While physical abuse incidents remain relatively rare, there was a 61% surge in such cases in 2022 compared to the previous year. These incidents occurred on approximately one out of every 17,200 flights, underscoring the need for stricter measures to address such behavior.
No Mercy For Unruly Behavior
The IATA has expressed growing concerns over the surge in unruly passenger incidents. It is also urging governments and the aviation industry to take a united stand against such behavior. According to Conrad Clifford, IATA’s Deputy Director General, the safety and hassle-free experience of passengers and crew should be a top priority, emphasizing the need for strict adherence to crew instructions.
IATA is advocating for more countries to ratify the Montreal Protocol 2014, enabling disruptive passengers to be prosecuted. Only 45 nations, accounting for approximately one-third of international passenger traffic, have taken this crucial step.
In addition, IATA aims to enhance guidance, training, and the sharing of best practices to prevent and de-escalate incidents. Clifford emphasized the importance of responsible alcohol consumption, noting that most intoxication incidents occur due to alcohol consumed before the flight. Collaboration with airport bars and restaurants to ensure responsible practices is crucial.
As travel continues to rebound in the post-pandemic era, this year is expected to increase passenger numbers significantly. IATA is determined to crack down on disruptive behavior, prioritizing the comfort and well-being of the majority.
RELATED: Unruly Passengers Are On The Rise & Here’s How They Get Away With It